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About
How to Create and Standardize Customer Success Processes at a Startup
Discover 7 steps to create standardized customer success processes at startups. Drive growth and improve customer experiences.
 • 
Hakan Ozturk⚡
How to Use AI for Customer Success
Use these AI tools to automate admin tasks, improve proactive work, and boost customer interactions. Get ahead with these practical tips and software…
 • 
Hakan Ozturk⚡
5 Ways To Bring Unresponsive Customers Back to Life
Discover 5 proven ways to re-engage unresponsive customers and keep them engaged. From finding the problem to adding value and persisting.
 • 
Hakan Ozturk⚡
Excelling as a Customer Success Enablement Manager: Key Skills and Responsibilities
Learn the key skills and duties to succeed in a customer success enablement role and improve the customer experience.
 • 
Hakan Ozturk⚡
17 Proven Tips to Accelerate Your Career
Discover 17 easy ways to boost your career. From a positive attitude to becoming indispensable, this guide has all the tips you need for a successful…
 • 
Hakan Ozturk⚡
Most Popular
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27 Killer Questions to Ask During a Job Interview According To Linkedin
 • Hakan Ozturk⚡
12 Things Great Customer Success Managers Never Do
 • Hakan Ozturk⚡
7 Signs Your Boss Is Micromanaging You
 • Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
 • Hakan Ozturk⚡

Recent posts

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Customer Success Playbook Template
Build a CS Playbook in 5 easy steps that will drive long-term loyalty, growth, and success for your business.
 • 
Hakan Ozturk⚡
Voice of the Customer Report Template
Explore a proven Voice of the Customer report template and learn how to use customer insights to enhance your products, services, and customer…
 • 
Hakan Ozturk⚡
3 Common Phrases To Avoid In Emails
Remove these 3 damaging phrases from your vocabulary. Improve your written communication with customers now. Plus, get expert tips to level up your…
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Hakan Ozturk⚡
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8 Hot Customer Success Trends to Watch in 2024
Explore the top customer success trends transforming the industry, including digital initiatives, cross-functional collaboration, and the need to…
 • 
Hakan Ozturk⚡
Snowflake & Customer Success: The Clash
Explore the battle of giants: Snowflake vs. Customer Success in the age of PLG. Unveil the drama, secrets, and the future of SaaS.
 • 
Hakan Ozturk⚡
Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
 • 
Hakan Ozturk⚡
8 Secrets to Wow Your Customers Every Time
Discover these powerful secrets to create unforgettable experiences and earn raving fans. Boost your success with these 8 powerful strategies.
 • 
Hakan Ozturk⚡
Top 9 Questions To Ask In a Job Interview
Boost your interview success with these 9 powerful questions. Show genuine interest, stand out from the competition, and make the interview…
 • 
Hakan Ozturk⚡

CS MY WAY

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CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
 • 
Hakan Ozturk⚡
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
 • 
Hakan Ozturk⚡
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
 • 
Hakan Ozturk⚡
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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Hakan Ozturk⚡
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
 • 
Hakan Ozturk⚡
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
 • 
Hakan Ozturk⚡
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
 • 
Hakan Ozturk⚡
Catherine Ballantyne, Sr Director of Customer Success, VMware
Join Catherine Ballantyne, Sr. Director of Customer Success at VMware, on her unique CS journey. Gain insights into success strategies and achievements…
 • 
Hakan Ozturk⚡
Join 2,700+ other Customer Success leaders and practitioners now!

AI HUB

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VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
 • 
Hakan Ozturk⚡
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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Hakan Ozturk⚡
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
 • 
Hakan Ozturk⚡
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
 • 
Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
 • 
Hakan Ozturk⚡
Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
 • 
Hakan Ozturk⚡
Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
 • 
Hakan Ozturk⚡
Murf AI - Your Personal AI Voice Generator
Try Murf AI for text-to-speech magic. Convert your text to spoken words for videos, blogs, and more. It's easy and effective!
 • 
Hakan Ozturk⚡

NEWS

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HubSpot Shakes Up Leadership, Promotes Key Executives
HubSpot's Chief Customer Officer departs, but the company doubles down on customer success by promoting top sales, marketing, and CS leaders.
 • 
Hakan Ozturk⚡
Icertis Named Customers' Choice for Contract Lifecycle Management
Icertis, the global leader in AI-powered contract intelligence, has been named a Customers' Choice vendor for Contract Lifecycle Management. Discover…
 • 
Hakan Ozturk⚡
Ontra Appoints John Lofy as SVP of Customer Success
Ontra, the global leader in AI-powered legal tech, has appointed industry veteran John Lofy as the new Senior Vice President of Customer Success to…
 • 
Hakan Ozturk⚡
Yext Launches New Customer Success Program
Explore Yext's innovative Customer Success program, offering tailored support and expert insights to accelerate business growth.
 • 
Hakan Ozturk⚡
A Place for Mom Cuts Entire Customer Success Team
Get the latest on A Place for Mom's strategic shift as they cut their entire customer success team, reshaping communication with senior living…
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Hakan Ozturk⚡
Top IAM Software Vendors Revealed in Winter 2024 Report by FeaturedCustomers
Explore the Winter 2024 Customer Success Report by FeaturedCustomers for insights on top Identity & Access Management software providers. Elevate your…
 • 
Hakan Ozturk⚡
ChurnZero to Host ZERO-IN 2024 Customer Success Summit in Washington, D.C.
Discover cutting-edge CS tactics at ChurnZero's ZERO-IN 2024. Join the summit in D.C. this October for unparalleled networking and learning.
 • 
Hakan Ozturk⚡
Rohirrim Welcomes Executives for Customer Success & Engineering
Learn how Rohirrim's VPs of Customer Success and Engineering are shaping the future of Generative AI for enterprises.
 • 
Hakan Ozturk⚡
Join 2,700+ other Customer Success leaders and practitioners now!

CAREER

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Switching from Marketing to Customer Success: A Rewarding Career Move
Marketers, are you looking to transition into a role with more direct impact and meaningful client relationships? Learn why customer success could be…
 • 
Hakan Ozturk⚡
17 Proven Tips to Accelerate Your Career
Discover 17 easy ways to boost your career. From a positive attitude to becoming indispensable, this guide has all the tips you need for a successful…
 • 
Hakan Ozturk⚡
From Teacher to Customer Success: How Your Classroom Skills Can Shine in a New Role
Discover how your expertise as an educator can make you a great customer success manager. Highlight your unique abilities to communicate, solve…
 • 
Hakan Ozturk⚡
Best Job Interview Tips According to Amazon
Discover the best job interview tips according to Amazon. Master the STAR framework, avoid errors, and accelerate your career. Join our Career Advice…
 • 
Hakan Ozturk⚡
Top 45 CSM Interview Questions
Discover career secrets with top Customer Success Manager interview questions. Equip yourself to answer confidently and excel in your CSM journey.
 • 
Hakan Ozturk⚡
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How To Break Into a Customer Success Career
Unlock the secrets to entering Customer Success without experience. Master essential skills, gain hands-on know-how, and jumpstart your career journey…
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Hakan Ozturk⚡
The Ultimate CSM Career Guide 2024
Empower your customer success journey with our comprehensive guide. Discover the essential skills and strategies to become a customer success expert.
 • 
Hakan Ozturk⚡
Customer Success Career Guide
Navigate CS roles, interviews, resumes, and salary insights. Succeed in Customer Success.
 • 
Hakan Ozturk⚡

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
 • 
Hakan Ozturk⚡
How to Become a Customer Success Manager by Hakan Ozturk: Your Ultimate Guide
Discover essential skills and insights to excel in Customer Success Management with 'How to Become a Customer Success Manager' by Hakan Ozturk. Start…
 • 
Hakan Ozturk⚡
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
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Hakan Ozturk⚡
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
 • 
Hakan Ozturk⚡
17 Must-Read Books To Boost Customer Experience
Drive customer success with these powerful books. Gain insights to create exceptional experiences, build loyalty, and drive business growth.
 • 
Hakan Ozturk⚡
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
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Hakan Ozturk⚡
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
 • 
Hakan Ozturk⚡
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
 • 
Hakan Ozturk⚡
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